Altru Ideas
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
We value your unique insight into our products and services and often receive ideas and feedback from our community in a variety of ways. To streamline this process, we’ve created an idea bank where you can post product suggestions, vote for those most important to you, and add comments to existing ideas.
This was a surprising issue as I have worked with multiple registration software brands and Altru has been the only time I ran into this. This is a giant issue for our institution as we quite often have to refund membership discounts that process through the system correctly and then cannot refund if the program is cancelled.
The inability to refund more than once has been an issue for us for years (and we voted on this idea over four years ago). If a member forgets to log in, we have to refund their entire order and have them purchase it again or have them wait until the event to issue their partial refund (as if we issue the partial refund for their member discount at the time of sale, we no longer have the ability to refund their order entirely). It's a broken system, really frustrating, and TERRIBLE for customer service.
Another "Not Planned" status. Bummer Altru
This is continually a MAJOR problem for us a well. The ability to do an exchange would also be nice.