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Duplicate emails on multiple records and not deduped

I would like to know if there are any plans to enhance the eblast system. Currently, if there are two or more constituents that share the same email address they are sent multiple emails. In past experience when using net community, net community would dedupe the file before sending the email. To prevent the the constituent from receiving the multiple of the same emails.
  • Guest
  • Jan 4 2016
  • Reviewed
Marketing and Communications
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  • Micah Nemerever commented
    February 15, 2018 18:35

    Absolutely agreed. This leads to a lot of frustration from our constituents and extra labor for staff, and it really is a basic function.

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  • Nancy Schlegel commented
    April 06, 2016 21:13

    This is a very basic mass email requirement and is essential for good customer service.  If we use the online registrations and purchasing, there will be duplicate emails entered, it is unavoidable.  There is no reason we would ever want to send more than one email address in a mass email to anyone. It should be a part of the process to eliminate the duplicates automatically before an email goes out, similar to what you do now to eliminate deceased.  Currently we are forced to either hire temp staff to eliminate the duplicate emails manually or to purchase a separate email program. 

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  • +1

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