Ability to Perform Multiple Refunds on the Same Item
Agreed! This has caused a problem for us recently. We had a partial refund issued with a typo in the amount, so we needed to go back and issue the additional refund amount. Since it's not possible, there's a discrepancy between finance and Altru.
This was a surprising issue as I have worked with multiple registration software brands and Altru has been the only time I ran into this. This is a giant issue for our education classes department as we quite often have to refund membership discounts that process through the system incorrectly and then cannot refund if the class/program is cancelled.
My Gosh! How many years has this been an issue and not yet resolved. This is a necessary action to provide excellent customer service for our guests. PLEASE..make this so......This has been years....time to instigate. Thank you!
This would be so incredibly helpful. Altru, please implement this change. It doesn't makes sense that I can't partially refund some of a transaction to a credit card and some of it as an exchange credit.
Dissapointed that this is not already and option. I have a summer camp registration that I had to issue a discount to that was missed when they purchased, and now they need to cancel and I cannot easily refund the remaining.
The ability to refund multiple times in one transaction would be GREAT! Even if it were limited to specific staff people. In 2020 we refunded camp fees. We first asked if patrons wanted to donate the fees back, convert to memebrship renewal, convert to other program fees or get a refund. So there was the potential of 4 refunds/conversions in one sale.
We too encounter many situation where additional refunds must be made on the same order. The covid situation has only added to this issue. We would appreciate the ability to issue as many refunds as we need up to the original purchase price.
This feature is desperately needed given the number of COVID-related refunds we are processing. The fact that it has been needed for so long and not added as a feature does not speak well for Altru.
Please add this function!!!! Because of Coronavirus, we are having to issue a huge amount of refunds and quite a few orders already have refunds on them because of issues we had with discounts.
How is this still an issue in 2019? This is a huge issue in our organization and to have to track it separately, with no audit trail in Altru, is unacceptable.
This idea was reviewed 1/4.2016. There are community discussions on the need for this functionality going back to 2014. When it was reviewed, was it determined that it needed to be fixed, is Planned and hasn't been fixed yet, or is it Not Planned? Reviewed is an unhelpful status.
This problem causes confusion within organizations and friction with constituents.
Margaret Matteson
This was a surprising issue as I have worked with multiple registration software brands and Altru has been the only time I ran into this. This is a giant issue for our education classes department as we quite often have to refund membership discounts that process through the system incorrectly and then cannot refund if the class/program is cancelled.
Attachments Open full size
Still waiting.........
Attachments Open full size
Since 2018 we have been BEGGING for this. Any organization that does summer camps or classes hits this snag. Please address this!
Attachments Open full size
Please allow a second refund if not resolved with the initial refund. Thank you.
Attachments Open full size
My Gosh! How many years has this been an issue and not yet resolved. This is a necessary action to provide excellent customer service for our guests. PLEASE..make this so......This has been years....time to instigate. Thank you!
Attachments Open full size
This would be so incredibly helpful. Altru, please implement this change. It doesn't makes sense that I can't partially refund some of a transaction to a credit card and some of it as an exchange credit.
Attachments Open full size
Can we get an update on this please? We are having serious problems with not being able to do this!
Attachments Open full size
Dissapointed that this is not already and option. I have a summer camp registration that I had to issue a discount to that was missed when they purchased, and now they need to cancel and I cannot easily refund the remaining.
Attachments Open full size
Please develop this feature! Would be very helpful.
Attachments Open full size
This is an issue that should not be a difficult one to adjust. It has caused my organization many headaches for our summer camps!
Attachments Open full size
The ability to refund multiple times in one transaction would be GREAT! Even if it were limited to specific staff people. In 2020 we refunded camp fees. We first asked if patrons wanted to donate the fees back, convert to memebrship renewal, convert to other program fees or get a refund. So there was the potential of 4 refunds/conversions in one sale.
Attachments Open full size
This has become another major issue for our organization. It's a straight forward problem that needs to be fixed.
Attachments Open full size
We too encounter many situation where additional refunds must be made on the same order. The covid situation has only added to this issue. We would appreciate the ability to issue as many refunds as we need up to the original purchase price.
Attachments Open full size
How is this not a thing yet?
Attachments Open full size
With all the sudden refunds having to be done we need this feature ASAP
Attachments Open full size
This feature is desperately needed given the number of COVID-related refunds we are processing. The fact that it has been needed for so long and not added as a feature does not speak well for Altru.
Attachments Open full size
Please add this function!!!! Because of Coronavirus, we are having to issue a huge amount of refunds and quite a few orders already have refunds on them because of issues we had with discounts.
Attachments Open full size
How is this still an issue in 2019? This is a huge issue in our organization and to have to track it separately, with no audit trail in Altru, is unacceptable.
Attachments Open full size
This idea was reviewed 1/4.2016. There are community discussions on the need for this functionality going back to 2014. When it was reviewed, was it determined that it needed to be fixed, is Planned and hasn't been fixed yet, or is it Not Planned? Reviewed is an unhelpful status.
This problem causes confusion within organizations and friction with constituents.
Attachments Open full size
It is ridiculous this has not been added as a possibility yet.
Attachments Open full size