Altru Ideas

I needed to apply a partial refund to a pledge and not able to, this is very frustrating and now there will be an unpaid pledge even though our donor did pay it.

Please fix this. It is an ongoing problem. I have had to create a convoluted workaround where I partially refund the transaction in merchant services, then I refund the entire amount in Altru with a non-fiscal payment method and then re-register the amount minus the refunded amount in Altru with the non-fiscal payment method. This way at least Altru and the bank account will match. It is a nightmare for reconciling with finance. This has been an ongoing hassle for as long as we have had Altru.

As I'm sure others have said, members registering for programs, especially camps, who created a second profile or weren't logged in correctly at the time of purchase, didn't get their membership discount. We do a partial refund for their discount. Then if they cancel their registration we cannot refund the remaining amount.

We often sell multiple class registrations in one order, and have to refund when a class is cancelled. Totally wild this is not an option.

Too many times a staff member will make a mistake in the refund and it needs to be corrected. Altru really needs the ability to edit a refunded transaction or to issue a secondary refund.

This was a surprising issue as I have worked with multiple registration software brands and Altru has been the only time I ran into this. This is a giant issue for our education classes department as we quite often have to refund membership discounts that process through the system incorrectly and then cannot refund if the class/program is cancelled.

Still waiting.........

Since 2018 we have been BEGGING for this. Any organization that does summer camps or classes hits this snag. Please address this!

Please allow a second refund if not resolved with the initial refund. Thank you.

My Gosh! How many years has this been an issue and not yet resolved. This is a necessary action to provide excellent customer service for our guests. PLEASE..make this so......This has been years....time to instigate. Thank you!

This would be so incredibly helpful. Altru, please implement this change. It doesn't makes sense that I can't partially refund some of a transaction to a credit card and some of it as an exchange credit.

Can we get an update on this please? We are having serious problems with not being able to do this!

Dissapointed that this is not already and option. I have a summer camp registration that I had to issue a discount to that was missed when they purchased, and now they need to cancel and I cannot easily refund the remaining.

Please develop this feature! Would be very helpful.

This is an issue that should not be a difficult one to adjust. It has caused my organization many headaches for our summer camps!

The ability to refund multiple times in one transaction would be GREAT! Even if it were limited to specific staff people. In 2020 we refunded camp fees. We first asked if patrons wanted to donate the fees back, convert to memebrship renewal, convert to other program fees or get a refund. So there was the potential of 4 refunds/conversions in one sale.

This has become another major issue for our organization. It's a straight forward problem that needs to be fixed.

We too encounter many situation where additional refunds must be made on the same order. The covid situation has only added to this issue. We would appreciate the ability to issue as many refunds as we need up to the original purchase price.

How is this not a thing yet?

With all the sudden refunds having to be done we need this feature ASAP