Altru Ideas

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Ability to Perform Multiple Refunds on the Same Item

Agreed! This has caused a problem for us recently. We had a partial refund issued with a typo in the amount, so we needed to go back and issue the additional refund amount. Since it's not possible, there's a discrepancy between finance and Altru.


Note: This topic was created from a reply on the Can you process multiple refunds on the same order (partial or otherwise)? topic.
  • Margaret Matteson
  • Jan 4 2016
  • Reviewed
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    • Meghan Dye commented
      14 Feb 22:01

      As I'm sure others have said, members registering for programs, especially camps, who created a second profile or weren't logged in correctly at the time of purchase, didn't get their membership discount. We do a partial refund for their discount. Then if they cancel their registration we cannot refund the remaining amount.

    • Guest commented
      07 Feb 19:36

      We often sell multiple class registrations in one order, and have to refund when a class is cancelled. Totally wild this is not an option.

    • Richie Anderson commented
      December 26, 2024 19:55

      Too many times a staff member will make a mistake in the refund and it needs to be corrected. Altru really needs the ability to edit a refunded transaction or to issue a secondary refund.

    • Elizabeth Buck Buck commented
      December 20, 2023 21:05

      This was a surprising issue as I have worked with multiple registration software brands and Altru has been the only time I ran into this. This is a giant issue for our education classes department as we quite often have to refund membership discounts that process through the system incorrectly and then cannot refund if the class/program is cancelled.

    • Donna Yeaw commented
      July 24, 2023 20:44

      Still waiting.........

    • Guest commented
      July 20, 2023 14:37

      Since 2018 we have been BEGGING for this. Any organization that does summer camps or classes hits this snag. Please address this!

    • Guest commented
      April 11, 2023 14:02

      Please allow a second refund if not resolved with the initial refund. Thank you.

    • Donna Yeaw commented
      December 30, 2022 17:43

      My Gosh! How many years has this been an issue and not yet resolved. This is a necessary action to provide excellent customer service for our guests. PLEASE..make this so......This has been years....time to instigate. Thank you!

    • Guest commented
      October 07, 2022 19:15

      This would be so incredibly helpful. Altru, please implement this change. It doesn't makes sense that I can't partially refund some of a transaction to a credit card and some of it as an exchange credit.

    • Gail Hutchinson commented
      June 16, 2022 16:47

      Can we get an update on this please? We are having serious problems with not being able to do this!

    • Nathaniel Wagner commented
      June 15, 2022 12:21

      Dissapointed that this is not already and option. I have a summer camp registration that I had to issue a discount to that was missed when they purchased, and now they need to cancel and I cannot easily refund the remaining.

    • Guest commented
      March 21, 2022 21:20

      Please develop this feature! Would be very helpful.

    • Alisha McCann commented
      June 28, 2021 13:50

      This is an issue that should not be a difficult one to adjust. It has caused my organization many headaches for our summer camps!

    • Mary Sommer commented
      June 09, 2021 12:01

      The ability to refund multiple times in one transaction would be GREAT! Even if it were limited to specific staff people. In 2020 we refunded camp fees. We first asked if patrons wanted to donate the fees back, convert to memebrship renewal, convert to other program fees or get a refund. So there was the potential of 4 refunds/conversions in one sale.

    • Maggie Peck commented
      October 06, 2020 16:01

      This has become another major issue for our organization. It's a straight forward problem that needs to be fixed.

    • Peggy Baim commented
      August 14, 2020 13:16

      We too encounter many situation where additional refunds must be made on the same order. The covid situation has only added to this issue. We would appreciate the ability to issue as many refunds as we need up to the original purchase price.

    • Guest commented
      July 20, 2020 19:25

      How is this not a thing yet?

    • Guest commented
      July 07, 2020 14:36

      With all the sudden refunds having to be done we need this feature ASAP

    • Ron Skinner commented
      May 19, 2020 15:18

      This feature is desperately needed given the number of COVID-related refunds we are processing. The fact that it has been needed for so long and not added as a feature does not speak well for Altru.

    • Guest commented
      May 15, 2020 22:18

      Please add this function!!!! Because of Coronavirus, we are having to issue a huge amount of refunds and quite a few orders already have refunds on them because of issues we had with discounts.

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